Frequently Asked Questions

If you have filters turned on, turn ALL of them off and close out of the app. Once you reopen it, see if the class reappears. If not, please let us know!

Please give us a call or just come to the studio for class and we will get you checked in at the front desk.

Click “Account” in the bottom right corner of your app, then tap the “Billing” tab and enter your credit card information. If you have trouble updating your card in the app, please give the studio a call or plan to update it at the front desk next time you come for class.

Sometimes our special events disappear in app because we change the name of a class. Try turning off all filters and see if it appears. If not, please let a member of our team know so we can dig into the issue further!

The short answer? Probably, yes. We suggest wearing lightweight, comfortable workout attire that you feel comfortable moving in and don’t mind getting sweaty. Stay hydrated during class. Bring a water bottle or buy one from us for $2. A hand towel or shower towel might also be helpful for sweaty palms or feet. We also have those available to rent at the front desk.

We get it! It’s important to listen to your body, and sometimes your body needs a breather. It is always okay to take a quick break during class in child’s pose.

Of course! Our changing rooms have lockers, showers and lavatories for students’ use. Feel free to stay to get ready for the rest of your day or night after class is over. Since we encourage students to leave all their belongings in the locker room, we also have locks available upon request at the front desk.

Absolutely. We want beginners to come and experience everything Power Life has to offer. All of our classes are open to all levels, but our Power 1 class is a great place to start. This is a semi-heated, beginner level class that provides instruction to proper posture alignment and is a good introduction to Power Yoga.

You don’t have to be flexible to start a yoga practice. Flexibility is something that Power Yoga builds for you. It is a journey not a destination.

Our classes are based in Power Yoga, which is a fast-paced and challenging type of yoga. It’s not just stretching in a hot room! Power Yoga is a physical practice that combines all facets of physical fitness and healthy well-being. We have taken traditional yoga and made it faster, harder and way more fun – but we certainly have not left out the mental aspects. Get ready to sweat and challenge your body and mind in new ways.

The majority of our classes are taught in a heated or semi-heated room. We really like it HOT, but trust that there is intention for the temperature of each class type. We also train our teachers how to control the heat for the safety of all students. Benefits of practicing in a heated environment include: It helps stretch muscle fibers; It aids in injury prevention; It helps eliminate toxins from the body; It increases your heart rate for added challenge; It enhances your metabolism.

Well, there truly are countless benefits from starting a yoga practice of any kind! Power Yoga, in particular, works the entire body and improves strength, balance, flexibility, core power and mental wellbeing. The physical improvements are just the tip of the iceberg when it comes to Power Yoga. Other benefits include stress reduction, increased blood circulation, detoxification and improved sleep.

If your child is between 12-16 years of age, he or she can attend class with you or another adult. As with any workout, however, we encourage you to consult a physician about the effects of the heat before bringing your child to any class.

Our instructors are encouraged to offer hands-on assists during all classes. If you are interested in receiving assists, grab one of the assisting cards from the holder near the back of your classroom and place it at the top of your mat. At the end of class, place your card back into the holder so a member of our staff can disinfect it. If you are not interested in receiving hands-on assists, there is no need to do anything. Your instructor will respect your wishes and encourage you in other ways throughout class. If you’d like to learn more about how and why we assist at Power Life, check out this blog post.

We suggest wearing lightweight, comfortable workout attire that you feel comfortable moving in and don’t mind getting sweaty.

Premium Monthly Auto Renew includes all of the benefits of our standard Monthly Auto Renew plus some awesome perks, including:

• FREE lululemon mat rentals (as supply allows)
• FREE towel rentals (limit 2/visit)
• 10% OFF teacher training (after 6 months on Premium)
• One FREE late cancel/no-show per month

Yes! If you are an unlimited member, limited member, or purchase a class package you can visit any of our 13 Power Life locations!

There are three ways to purchase a membership:

• On our website. Hover over the buy tab on our menu and select your city. Click ‘Purchase Now’ on the membership that you would like to purchase. You’ll be prompted to create an account with us or sign into an existing account. Once you are signed in simply proceed with the purchase!
• On our app. Download our free app, create an account, and select pricing from the drop down menu.
• In studio. Come into any of our studios during business hours and a Studio Lead or instructor can get you set up!

Yes! All Unlimited Monthly Auto Renew and Annual memberships provide unlimited access to regularly-scheduled classes, 3 FREE Bring A Friend passes per month, and 10% off retail (some exclusions apply).

You will be charged on or around the same date each month. For example, if you sign up on January 12 you will be charged on or around the 12^th of the month for the life of your contract. We require 30-day written notice to cancel your Unlimited Monthly Auto Renew contract.

Our Limited Monthly Auto Renew membership provides 4 classes each month. Unused classes do not roll over into the next month, and any additional class taken during your billing cycle will be charged a $16 drop-in. Just like Unlimited Monthly Auto Renew, you will be charged on or around the same date each month for the life on your contract. We require 30-day written notice to cancel your Limited Monthly Auto Renew contract.

• Buddy Passes are an exclusive perk for our Unlimited Monthly Auto Renew and annual members.
• Your buddy passes operate on a rolling 30-day basis from whenever you use your first one. They are in no way tied to when your auto payments run each month (if you’re on Monthly Auto Renew).
• To enroll a friend, tap the “Bring a Friend” button below a class for which you are enrolled. Enter your friend’s name, email address, and phone number. (Please be sure not to enter your own information in the fields, as that will negatively impact your Power Life account.) That’s it! Your friend will receive an email confirmation and be prompted to download our app.
• Something come up, and you’re unable to make it to class? Life happens! Your buddy is still welcome to attend without you, however, we highly recommend checking with them to see if they would like to do so. If not, please remove your friend from class to avoid a late cancellation/no-show charge.
• We will allow you to bring the same friend to class with you one time per cycle. For example, Jack’s friend Jill came to class with him in March. The next time Jill will be able to use one of Jack’s buddy passes is when his cycle renews in April.
• If you do not see the “Bring a Friend” button on your home screen, check to see if your Power Life app needs an update. If your app is up-to-date and you’re still unable to see the button, please contact us.

Yes! All full-time students can get Unlimited Monthly Auto Renew for $75/month. Valid student I.D. required to qualify

We’re sorry to see you go! We require 30-day written notice to cancel all Monthly Auto Renew contracts. Please fill out our Contact Us form and a member of our team will be in touch.

Typically, there will be room for you should you ever forget or choose not to pre-register, but we make no guarantees, especially during our busier times of day (i.e. early mornings, right after work). Please make sure you check in at the front desk upon your arrival so the instructor can see if there is space for you in class. If there’s not, there’s often another class that starts shortly!

STEP 1: Open the Power Life app. (Make sure you are using our NEW app. The icon is a white flame on an orange background!) Log in using the email and password we have on file in our system. If you do not have an account, please use the email address you’d like us to use to contact you.

STEP 2: Go to the “Book” tab and find the class you’d like to attend.

STEP 3: Click the yellow “Book” button. (Or, if the class is full, tap the gray “Waitlist” button.)

STEP 4: On the next screen, confirm your desire to book class by clicking “Book it!”  

STEP 5: You’re all set! If you are added to class after being on a waitlist, you will be notified via text message that you’ve been added to the roster. In the text message, you are asked to confirm that you still want to take class by responding Y or N. Please don’t forget to confirm! 

*You must have an active package to register for class. If you are on suspension please contact us to lift your suspension.

If you have an active Auto Pay membership or class package (5-Pack, 10-Pack, etc.), you’re covered! You can also pay for a drop-in or an intro week using our app.

If you are on suspension, you will need to un-suspend your membership before you can take class. Please contact us using this form and a member of our team will be happy to assist you.

Add yourself to the waitlist! We encourage everyone to use the waitlist function for a couple reasons:

• A spot might open up for you.
• Waitlists help us determine the times and days people would most like to practice so we can add classes to the schedule.

If a spot opens up for you, you will be asked via text message to confirm if you want to take the class. Responding with “Y” means, “Yay, I’ll see you there!” Responding with “N” means, “No, but hopefully the next person in line can take class!” You will not be charged a late-cancellation fee if you respond with “N”.

We kindly ask that you do always respond to the text message. If you can’t make it but don’t let us know, we will not know it’s okay to contact the next person in line about coming to class.

Chances are, we have either incorrect contact information, or you have opted out of receiving these types of communication from Power Life. Please contact us so a member of our team can assist you with updating your contact preferences.

We’re so excited to have you back! Please contact us using this form and a member of our team will lift your suspension. Remember, you will not be able to register for classes without an active membership or class package, so this is an important step!

• Buddy Passes are an exclusive perk for our Unlimited Monthly Auto Renew and annual members.
• Your buddy passes operate on a rolling 30-day basis from whenever you use your first one. They are in no way tied to when your auto payments run each month (if you’re on Monthly Auto Renew).
• To enroll a friend, tap the “Bring a Friend” button below a class for which you are enrolled. Enter your friend’s name, email address, and phone number. (Please be sure not to enter your own information in the fields, as that will negatively impact your Power Life account.) That’s it! Your friend will receive an email confirmation and be prompted to download our app.
• Something come up, and you’re unable to make it to class? Life happens! Your buddy is still welcome to attend without you, however, we highly recommend checking with them to see if they would like to do so. If not, please remove your friend from class to avoid a late cancellation/no-show charge.
• We will allow you to bring the same friend to class with you one time per cycle. For example, Jack’s friend Jill came to class with him in March. The next time Jill will be able to use one of Jack’s buddy passes is when his cycle renews in April.
• If you do not see the “Bring a Friend” button on your home screen, check to see if your Power Life app needs an update. If your app is up-to-date and you’re still unable to see the button, please contact us.

We love to put names to faces! Please check in with your instructor at the front desk when you arrive at the studio.

We have a 2-hour cancellation policy. This means you can cancel anytime between the time you sign up and 2 hours before class. To cancel your class, simply tap the black “Cancel” button on the home screen of your app.

Because we limit the capacity of our classes, we do enforce a $7.99 cancellation/no-show fee*. A late cancellation/no-show will also deduct a class from a class package (10-Pack, 5-Pack, etc.). This fee is to make it fair for all students who wish to take class and to prevent no–shows. If you have an emergency, we strongly encourage you to call the studio and speak with a member of our team. We get that life happens, and we are happy to accommodate!

*Everyone gets 1 free late cancellation per year, premium auto-renew and premium annual members get 1 free late cancellation per month.

If you have a membership but you are prompted to purchase a package when you try to sign up for class, there are a few things you can check:

• Double check that you are signed into the app using the email address and password that we have on file at the studios.
• If you suspended your membership, please email or call the studio to lift your suspension.
• If you’ve been using a 10-Pack, make sure that you still have classes left on your package.
• If none of the above apply to you, fill out this form to contact us!

We have always had high standards when it comes to cleaning! The disinfectant we use on all surfaces throughout the studio has a 30–second kill time, which means it only takes 30 seconds for it to wipe out germs. After each class we clean floors, door handles, thermostats, and all high–traffic or high–touch areas with this disinfectant. We have limited props for use (hand weights, blocks and straps), all of which are also cleaned after each use with our disinfectant. 

• Because we require pre–registration, there is no need to come too early. If you’re signed up for class, you know you have a spot! We recommend arriving no earlier than 10 minutes before your class starts. 
• Our instructors are encouraged to offer hands-on assists during all classes. If you are interested in receiving assists, grab one of the assisting cards from the holder near the back of your classroom and place it at the top of your mat. At the end of class, place your card back into the holder so a member of our staff can disinfect it. If you are not interested in receiving hands-on assists, there is no need to do anything. Your instructor will respect your wishes and encourage you in other ways throughout class. If you’d like to learn more about how and why we assist at Power Life, check out this blog post.
• Please bring a mat, water bottle and sweat towel with you for class. We do have those items available to purchase or rent if you do not own them or forget them at home.
• Disconnect! Please leave your phone, keys, wallet, etc. out of the studio space. If possible, we also encourage you to put your smartwatch on “Do Not Disturb” mode during class.

We recommend bringing your own mat, sweat towel and water bottle if you are able. But we know life happens, so we’ve got you covered if you forget something or do not own those items. We provide all other equipment you will use during class (i.e. hand weights, blocks, yoga straps, etc.)

Yes! All of our studios have locker rooms with restrooms and showers. You are welcome to bring your own lock or we have them available at our front desk. Please leave your belongings (including your phone please!) in the locker rooms or the available cubbies in our lobbies. 

We have always been committed to providing our students with a first-class experience. We have fresh-air HVAC systems in all of our studios. These systems constantly bring fresh air in from the outside, heat that air to 190 degrees F, and then pump it into the studios. What does that mean? It means that you will never be surrounded by recycled, heavy, sweat-scented air that you experience most often at group fitness studios.

If you would like to learn more about our fresh-air HVAC system, check out this blog post!